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 Process improvement, in our view, is an extension of customer service.
Your processes must be efficient and effective to deliver the best
possible customer service. Typically we perform our functions as they
have been historically performed. In other words, we continue to
perform the job in the tried-and-true way. We may also be operating
under the axiom, “If it ain’t broke, don’t fix it.”
One
thing is certain, if you have even one customer complaint, there is an
opportunity to improve your processes. Process improvements do not have
to be huge to create improvements in customer satisfaction, lower costs
or increased profits. The working definition of a process improvement is
a series of ongoing, incremental adjustments to a process that allows
you to meet your customer’s requirements. Benefits are derived from
making these process improvements a continuous part of the job. If we
adopt this proactive approach, the improvements can be scheduled to fit
the needs of the business and are not reactionary.
Your
internal and external customers expect the best. Therefore, any process
improvements must involve them as stakeholders to define the basis of
the customer's unhappiness. Improved work processes will help you to
increase the satisfaction and loyalty or your customers and increase the
job satisfaction and retention of associates and team members. The
organization also benefits from improved effectiveness and productivity.
Select
Your Training Options
Option 1
Purchase the ROAR Model of Process Improvement TM
Manual and use the material to build you skills
or train your staff. The manual is distributed as a PDF for
$49.95.
+ FREE PowerPoint Presentation
- import company template and you are ready to
go!
+ FREE Participant Materials
- just print out the number of guides you need to train your staff
+ FREE Interview Guides
- Administrative, Entry Level, Managerial and Sales Applicants
+ FREE Special Report:
20 Ways to Keep Good Employees
+ FREE Special Report:
How to Manage a Project
+
FREE Email Implementation Consultation
Option 2 - One Day Workshop
Purchase the ROAR Model of Process
Improvement TM
Workshop. We will provide all participant materials and the services
of an expert trainer at your location. Up to twenty (20) participants
may attend the workshop. This is a great value because you can
schedule any participants you want, even from another division of your
company to spread the cost. If your organization wishes to discuss
The
ROAR Model of Process Improvement TM
Workshop,
call (228) 875-8275 or
e-mail.
Workshop Syllabus
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The ROAR Model of Continuous
Improvement
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Develop a Suggestion System
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Develop and time Interventions
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Differentiate between Evolutionary vs.
Revolutionary Processes
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Differentiate between Process and
Result-Oriented Thinking
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Facilitation Skills
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Maintenance and Task-Related Behaviors
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Identify Value-Added Steps
Matching Process with Criteria
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Types of Listening
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Working toward Consensus
Session
Agenda
|
Morning |
Afternoon |
|
The ROAR
Model of Process Improvement |
Identifying Customer Requirements |
|
Identify Maintenance
Behaviors |
Identifying Improvement Opportunities |
|
Identify
Task-Related Behaviors |
Create a
Process Sequence |
|
Evolutionary Vs. Revolutionary Processes |
Identify
Value-Added Steps |
|
Observe
Team Performance |
Avoiding
Pitfalls |
|
Involve
Stakeholders |
Process
Improvement Exercise |
|
Facilitation Skills |
Action
Plan |
Option 3 - Train–the-Trainer Workshop
(Two Days)
Purchase the (T3) Train the Trainer
Workshop. You will receive the ROAR Model of
Process Improvement TM
Workshop materials as a PDF that includes the content,
participant materials and a PowerPoint presentation that you can edit
and use your company templates. We will provide an expert trainer at
your location to teach your managers how to conduct the workshop for
your associates. Up to 20 participants may attend the T3
workshop. This is a great value because you can schedule any
participants you want, even from another division of your company to
spread the cost. If your
organization wishes to discuss
The
ROAR
Model of Process Improvement TM
Workshop,
call (228) 875-8275 or
e-mail.
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