It is imperative that managers and team leaders clearly convey information and ideas through a variety of media to individuals and groups. The ideas must engage the audience and help them understand and retain a clear and convincing message.

The issue that we face is determining the most effective option for our communication. Research shows that people screen out or misinterpret as much as 73 percent of the messages they receive.

This is why your ability to communicate, to understand and be understood can make the difference between being a good communicator or a great communicator. This communication skills program will give you some tips and guidelines on the three key types of business communication; oral, written and presentation skills.

The oral communication skills module focuses on talking to or interacting with small informal groups or one–on-one conversations. Managers and supervisors must have numerous interactions with their superiors, peers, team members, customers and clients as well as regulatory agencies. This module will outline a five step process to effectively handle many types of interactions.

The written communications module focuses on responding to issues with short informal notes and developing reports. Additionally, managers and supervisors must routinely report the results of production, marketing, sales and public relations to senior management. This requirement demands clear, concise and well structured documents or reports.

Presentation skills combine oral and written communication skills that must be tailored to your audience. Managers and supervisors most often have to present their reports and answer questions about the content. When done effectively, your ideas and position are more readily accepted as valid and well researched. You will also learn techniques and guidelines about body language that will give you the best opportunity to make a successful and effective presentation.

The basic principles that underlie all communication are to adjust the communication to the audience by organizing it to maintain their attention and ensure their understanding. Communicators must also adhere to accepted conventions to ensure that they are understood and can make themselves understood by others. These basic principles will also ensure that your business and personal communications are direct, efficient, well organized, purposeful and timely. An additional benefit is that your team members or anyone that you are addressing will feel valued and respected.

Effective communication skills makes it possible for your team members to experience fewer misunderstandings, share information with others who could benefit from the knowledge, build trust and obtain commitment to their ideas.

Effective communicators think clearly and speak and write concisely to achieve their goal of informing, instructing, or influencing others. When the members of your team or organization are communicating effectively, there are many benefits that will help you to reach your desired objectives.

Select Your Training Option

Option 1

Purchase the Communication Skills Manual featuring the Focused Discussion Model ^TM and use the material to build your skills or train your staff. This manual is distributed as a PDF for $49.95.

+ FREE PowerPoint Presentation - import company template and you are ready to go!

+ FREE Participant Materials - print out the number of guides you need to train your staff

+ FREE Interview Guides - Administrative, Entry Level, Managerial and Sales Applicants

+ FREE Special Report: 20 Ways to Keep Good Employees

+ FREE Special Report: How to Manage a Project

+ FREE Email Implementation Consultation

Option 2 – One Day Workshop

Purchase the live  Communication Skills Workshop featuring the Focused Discussion Model ^TM. We will provide all participant materials and the services of an expert trainer at your location. Up to twenty (20) participants may attend the workshop. This is a great value because you can schedule any participants you want, even from another division of your company to spread the cost. If your organization wishes to discuss the Communications Skills Workshop, call (228)-875-8275 or e-mail.

 Workshop Syllabus

• Use the Focused Discussion Model^©

• Identify Types of Listening

• Use Effective Questioning Techniques

• Six Immutable Principles of Clear Writing

• Open and structure a Presentation

• Develop a Presentation Plan

• Internal and External Obstacles to Listening

• Organize Your Writing

• Develop a Presentation Plan

Session Agenda 

 Option 3 - Train–the-Trainer Workshop (Two Days)

Purchase the (T³) Train–the-Trainer Communication Skills Workshop featuring the Focused Discussion Model ^TM. You will receive the Change Management Workshop materials as a PDF that includes the content, participant materials and a PowerPoint presentation that you can edit and use your company templates. We will provide an expert trainer at your location to teach your managers how to conduct the workshop for your associates. Up to 20 participants may attend the T³ workshop. This is a great value because you can schedule any participants you want, even from another division of your company to spread the cost. If your organization wishes to discuss the Communications Skills Workshop, call (228) 875-8275 or e-mail.